Curse

GW Buys · Mar 27, 2009, 10:44 PM // 22:44

I'm pretty sure my account got hacked, i was downloading this new TexMod script and i was viruses, and all the info/everything was hacked/stolen. Is there anyway to recover my guild wars account if i only have the access keys? and if the email is changed and ect. Help Me! ?

lewis91 · Mar 27, 2009, 11:05 PM // 23:05

my account was once hacked, i put in a support ticket, told them my email address and keys, they traced the account, email had been changed, it took 3 months, but i was happy to get it back.

Massive Impulsa · Mar 27, 2009, 11:12 PM // 23:12

If you can prove its your account.

Accsess keys from the CD cover, then im pretty sure it shouldnt be ALOT of problems. Ofc as lewis said, at Anet theire quite slow with this things

Sierraa · Mar 27, 2009, 11:28 PM // 23:28

They were fairly fast with getting my account back, it took maybe 3 days. I had to do a lot of faxing of CD keys though. Just put in a ticket.

Arlan · Mar 27, 2009, 11:31 PM // 23:31

out of curiosity - what was the texmod script you downloaded and from what site?

of course - could be many reasons you were hacked - so not pointing the finger - just curious.

BenjZee · Mar 28, 2009, 12:13 AM // 00:13

More info on the textmod script please. I can't see how you came under any viruses from this

Arduin · Mar 28, 2009, 12:37 AM // 00:37

There is a Texmod script? Never heard of it.

Oh wait, something like this?

Issac · Mar 28, 2009, 12:42 AM // 00:42

Best thing to do would be to send a ticket, and just wait.

majikmajikmajik · Mar 28, 2009, 01:46 AM // 01:46

try to reset your password, if that doesnt work then send a email to anet with pictures of your cd-keys or follow the instructions from the support page.

Regina Buenaobra · Mar 28, 2009, 02:27 AM // 02:27

Please contact our support team, and they will try to help you out. Posting on the forums can give you some anecdotal information from other players, but it's the support team who will be able to help you recover your account if they can.

Chthon · Mar 28, 2009, 02:27 AM // 02:27

For future reference, there is no such thing as a "Texmod script."

Texmod itself is an executable, and so it needs to be downloaded from a trusted source.

The only other files Texmod uses are .tpf files, which are a compressed bundle of image files in direct-draw format and a plaintext index file. In other words, these are raw data, not executable.

If you ever see anyone offering a "script" or other executable file for texmod, it's a fake. The only executable involved should be Texmod itself. Never download anything "for Texmod" other than a .tpf that the Texmod program opens and uses in its normal way.

Jenn · Mar 28, 2009, 03:29 AM // 03:29

Quote:

Originally Posted by Regina Buenaobra

Please contact our support team, and they will try to help you out. Posting on the forums can give you some anecdotal information from other players, but it's the support team who will be able to help you recover your account if they can.

This is the correct course of action. There is nothing that GWG can do for game/account-related incidents. Please contact their support staff.

ZenRgy · Mar 28, 2009, 12:36 PM // 12:36

Quote:

Originally Posted by Illfated Fat

This is the correct course of action. There is nothing that GWG can do for game/account-related incidents. Please contact their support staff.

I can smoke the fool who did this to my Tyrian brethren.

TheodenKing · Mar 28, 2009, 02:19 PM // 14:19

My troll is hungry for some more anecdotal information...

sykoone · Mar 28, 2009, 05:03 PM // 17:03

I'm curious as to what you downloaded, and from where, that caused this mess. Was it something from the texmod mod index on the wiki? Something from these forums?

Sir Seifus Halbred · Mar 28, 2009, 06:36 PM // 18:36

There is nothing anyone here can do. You should file a report to ANET via e-mail. However, keep in mind ANET doesn't do anything for hacked accounts. They can't return your stuff back.